eBizCase
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Training Programmes +
- Development of Customer Services, Call Centers (internal or outsourced organizations): managing inbound and outbound calls, cross-selling, turning difficult customers into new sales
- Strategic management (Strategic Alignment : qualification of strategies, collaborative decision making, process mapping, project qualification)
- Blue Ocean Strategy: Innovation, development of new business models, 3 phases BOS program, training and practice on all Blue Ocean Tools and methodologies
- Change management: concepts, models, practices, tools. Development of change management dashboard
- EDI (EDIFACT), XML: concepts, languages, practices, tools, implementation and tests
- Digitization of Public Tender Management: concepts, new practices, digital signature, set-up of e-Proposal from A to Z
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Collaborative platforms, customer portals, CRM projects +
- Business analysis, project lead, operational management for an order entry portal (SAP B2B in Construction Industry)
- Project / deployment roadmap for a CRM project (Eastern Europe, Wholesale / Distribution)
- Business analysis, functional specifications, mock-up for automotive claim management (Insurance)
- Implementation and roll-out of eSourcing and eProcurement solutions
- Saas Platform for Data synchronisation (datapool) in Tourism industry
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e-Invoicing Projects +
- specifications, project management, tests, application setting
- roll-out / deployment to customers and suppliers
- business analysis, business case, opportunity assessment, tender management
- eInvoicing roadmap / business plan in Europe (sound knowledge of European standards and deployment practices - UK, FR, ES, DE, POL, SE)
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EDI (Electronic Data Interchange) / XML +
- project management for implementation of a new EDI solution for a manufacturing company serving 100 major retailers in Europe (7 countries)
- EDI outsourcing for Automotive suppliers (Tier 1, 2, ..)
- design and development of a Data Pool for product data synchronisation (data alignment) in the Tourism & Leisure Industry
- design and development of Web EDI Platform for one Automotive OEM and 200 suppliers (10+ languages)
- deployment / roll-out of EDI to 100's of trading partners (customers, suppliers), B2B outsourcing
- specification of EDI / XML messages (MIG / Message Implementation Guides) for orders, desadv, invoic, deljit, recsum, ...
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Strategic Alignment +
- strategic alignment workshop to develop a roadmap for a CRM project (prioritization of CRM modules)
- strategic diagnosis for a tourism / leisure products distribution network
- consulting / support for the development of a company 2-years strategic plan (eBusiness)
- primary strategic analysis for start-ups (creation phase)
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Conseil en dématérialisation
des processus commerciaux
